Please read this document carefully. By connecting you agree to the terms and conditions listed below.
As a user, you may access content on most areas of the website without registering. Parts of the site are only available to registrants.

Use of the content of the 'Promoprotec sites'
This site is owned by Promoprotec Inc. (hereafter Promoprotec), a Canadian company registered in Montreal. The entire website content is the property of Promoprotec. You are nevertheless allowed to receive and display the contents of the website on a computer screen, print individual pages on paper (a photocopy is prohibited) and to retain such pages in electronic form on disk (with the except for one server or another type of peripheral data storage connected to a network) for personal use and not for commercial purposes. Except for uses specifically listed above, you may not reproduce, modify or exploit for any commercial purpose or part of the content without the prior consent Promoprotec ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).

Intellectual Property
'SOSLostPets' is a trademark that belongs to Promoprotec. You are not allowed to use the names of these products without prior authorization Promoprotec. The design, all products and the slogan 'You lose it. They find it. We find you.' are protected by copyright laws.

Responsibility of the customer upon registration
It is the responsibility of the user to provide accurate information, including e-mail and mobile phone number during registration. Any changes must be made directly by the user in the secure area where access is restricted by a password known only to the user himself. Promoprotec can not be held responsible for non-operation of the service in case of incomplete or incorrect information has been recorded by the user. The user is responsible for maintaining and updating this information to keep it current, complete, and accurate.
The password is the key to the user's account. Users are invited to use unique numbers, letters and special characters, and to not disclose the password to anyone. Users are responsible for maintaining the confidentiality of their account and password and for restricting access to their computer. Users agree to accept responsibility for all activities that occur under their account or password. Promoprotec is not responsible or liable for any loss or damage arising from activities under the account or password.

Please note that while users control what emails they receive from us, a periodic system update email cannot be unsubscribed from on This is our way of keeping our users informed of service updates and should not occur more than once a month. Other types of email notifications can be unsubscribed from by modifying the account details.
Please refer to our Privacy Policy section. This policy informs you of our practices with respect to online collection, use and disclosure of personal information.

The purpose of the services offered by Promoprotec is to allow the finder of a lost item, pet or child to quickly get in contact via e-mail, SMS or phone with the owner of the object. Promoprotec has the right to read these messages and destroy them if they would be defamatory, indecent, abusive or threatening. Promoprotec has the exclusive right to use the content of these messages for advertising purposes. Their owner can not require royalties.

Use of e-mail (if any)
The registration services provided by Promoprotec entitles the registered user to use the e-mail ID engraved on our printed products Promoprotec. Registered users are not permitted to use the e-mail ID which has been allocated for purposes other than identification of their personal belongings in order to facilitate their recovery if lost.

The finder of a lost object protected by Promoprotec is entitled to a reward: As of today, this reward is made of a gift pack of products and services from Promoprotec. The reward offered by Promoprotec is never financial. It is entirely at the discretion of the owner to complete this reward.

Description of service and disclaimer
Promoprotec will notify by SMS, e-mail or phone _ depending on the product and the description of the service offered _ the owner of the subscription when receiving a message from the finder. Promoprotec will transfer the content of the message to the user, or will forward the call for the duration of the subscription depending on the product (the infromation will be clearly given on the product description). On the clients request, Promoprotec can assist in the recovery of the lost pet. These additional charges will be billed by Promoprotec to the client. Promoprotec disclaims all liability for damages of any nature whatsoever resulting from the temporary unavailability of its sites or voice servers, or of the systems for sending SMS or email. Promoprotec strives to ensure constant availability of its services.

Customers understand that Promoprotec services depend on the goodwill of finders, and that Promoprotec is unable to guarantee the recovery of the lost pet by its rightful owner/parent. Promoprotec undertakes to do everything possible to ensure constant availability of its server for the transmission of e-mails, the security of its databases and a functioning website. However, Promoprotec disclaims all liability for damages of any nature whatsoever resulting from the unavailability of sites or voice servers, or systems for sending SMS or email. Similarly, promoprotec undertakes to do its utmost to avoid any other breach of security of the site by 'hackers'. But Promoprotec can not guarantee the occurrence of such attacks and can not be held responsible for the consequences of these attacks. Promoprotec does not guarantee the absence of viruses or other destructive element in nature or contagious on the website. Promoprotec disclaims any liability arising from services rendered or the rates charged by its trading partners. In case of suspension or cancellation of services provided by promoprotec for any reason, you can not claim the refund of amounts previously paid to Promoprotec.

Changes to Terms of Use
Promoprotec reserves the right to change any part of the website or its features at any time without prior notice. In case of change in the terms and conditions, promoprotec agrees to notify you by e-mail and post such changes on the web page. The use of the website after receiving notification of changes by e-mail or after the publication of such changes on the website constitutes acceptance of the new provisions. In case of refusal of the new provisions, you must not use the website or call on the services provided by promoprotec.

Applicable legislation
These provisions are subject to Canadian legislation. Promoprotec reserves the right to bring a case before the court in your country of residence or, if the dispute comes within the framework of your business, before the court at the seat of your activity.

All notices to a party shall be in writing and shall be made either via email or conventional mail. Notices to us must be sent to the attention of Customer Service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , if by email, or at Promoprotec Inc. , CSI Suite 400, 215 Spadina avenue TORONTO, ON, CANADA, M5T 2C7 if by conventional mail. Notices to you may be sent to the address supplied by you as part of your Registration Data. In addition, we may broadcast notices or messages through this Site to inform you of changes to this Site or other matters of importance, and such broadcasts shall constitute notice to you at the time of sending.

Entire Agreement
These Terms of Service constitute the entire agreement and understanding between the user and Promoprotec concerning this Site and supersedes all prior agreements and understandings. These Terms of Service may be only be modified by Promoprotec and users will be bound by any modification as provided above.